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Enjoying your visit to the symphony

Concert Experience & Safety

Browse our list of topics to make your experience during a Redlands Symphony concert a memorable occasion.

Be sure to check our safety updates below before each concert.

Your Safety Matters

You can be assured that we are following the most up-to-date health and safety guidelines provided by the CDC, the California and San Bernardino County Departments of Health, and the University of Redlands.

Everything is being done to provide a safe, healthy, and comfortable environment for our audience, musicians, and staff. We will continue to update these protocols right up until each concert night. These practices will remain in place until the authorities signal “all clear.”

This material will be updated as necessary to keep it current. We recommend that you check the list before you attend every concert of the 21–22 season.

Contact us with any questions.

We are asking YOU to:


Be Fully Vaccinated

The Redlands Symphony asks our audience to join with us in providing the safest space possible for patrons, musicians, and staff as we return to the Memorial Chapel for live concerts. Our updated COVID-19 policy requires ticket holders to be fully vaccinated against COVID-19. "Fully vaccinated" means your attendance at a concert in the Chapel is at least 14 days after your final vaccine dose. Please bring with you a photo ID and proof of vaccination, such as your physical vaccination card, a photo of your vaccination card, or a digital vaccination record which is available to California residents at:

Those who need a reasonable accommodation for medical reasons or religious beliefs must provide proof of a negative COVID-19 PCR test taken within 72 hours prior to entering the Chapel. This applies to guests under the age of 5.

Masks are required for all ticket holders regardless of vaccination status.

Staying Home

Stay Home If You are Ill

If you have symptoms or have been in contact with someone suspected to have been infected with COVID-19 within the last 10 days, please stay home. Anyone exhibiting COVID-19 symptoms will be denied entry to Memorial Chapel. Contact us with any questions.

Wear a mask

Wear a Mask

All patrons must wear a mask recommended by the CDC — per the University of Redlands policy update on 8/2/21.

Wash Hands

Wash Your Hands Frequently

We'll have hand-sanitation stations available in the lobby.

How Does Classical Music Differ From Other Types of Music?

The term “classical music” can be used in two ways. If the word “Classical” is capitalized, the term applies to music produced in the era of Mozart and Haydn (1730-1820). The more common use of the term refers to a broader range of musical compositions that covers the entire body of Western music, from Gregorian chants to contemporary pieces. It is this second style of classical music that is most commonly heard in programs performed by the Redlands Symphony.

One thing that sets classical music apart from other music forms is its use of music notation, the written instructions of the composer which indicate pitch, speed, meter, rhythms and the overall performance of the musical piece. By using this type of detailed notation, composers are doing what they can to insure that their music affects the mind, body and spirit and is not just a gift for the ears.

What is a Symphony Orchestra?

A symphony orchestra is a large – sometimes 100 or more – ensemble of musicians that includes strings (violins, violas, cellos, basses), woodwinds (flutes, oboes, clarinets, bassoons), brass (horns, trumpets, trombones and tubas) and/or percussion (drums, timpani, bells, etc.). Because of its size, symphony orchestras require a conductor to help the musicians play together, follow the musical score and perform a unified interpretation of the piece.

Are There Any Concert Customs or Traditions About Which I Should Know?

You don’t need any special knowledge or experience to fully enjoy an orchestral concert. However, there are some customs with which you should be familiar:

Welcoming the Symphony

The first person to come on stage after the orchestra is seated is the concertmaster (the lead first violinist), who is greeted with applause. The concertmaster is responsible for tuning the orchestra. Next to enter is the conductor (sometimes he or she will also bring that night’s soloist on stage). More applause. Once the conductor has acknowledged the audience by bowing, she turns towards the orchestra, and it’s time to begin.

When to be Silent

Silence is an important element of helping to insure that everyone enjoys the concert. In order to promote maximum concentration and enjoyment of the music, the audience should be as quiet as possible. This means no talking, humming, tapping or turning program pages. Mobile phones and all other electronic devices should be turned off and remain off and put away throughout the performance.

When to Applaud

When to applaud has been a subject of music debate for many years. For the last hundred years or so, the tradition has been to wait to clap until the very end of the piece, no matter how many individual movements there may be. The purpose of waiting is to allow the orchestra to present the piece without interruption and to help maintain the unity and beauty of the composition. In earlier times, it was quite common for an audience to break out in applause whenever it pleased them to demonstrate their appreciation. Today, it’s not uncommon or wrong for there to be enthusiastic applause between movements. Not to worry. But if you are concerned about when to applaud, a good rule is to wait until a piece ends, the conductor turns to face the audience and the applause begins.

Where are Concerts Held?

All concerts of the Redlands Symphony are performed in the beautiful Memorial Chapel on the campus of the University of Redlands in Redlands, California. Get Directions.

When Should I Arrive?

Concerts normally begin promptly at 8p.m. During our 2021–22 Season, doors will open at 6:30p.m. to allow adequate time for physical distancing during our check-in procedures and health checks.

Late Seating: If you cannot avoid being late, late seating will take place during the first appropriate pause in the performance, at the direction of the house management. At times, a program is presented without intermission and late seating may not be available at all. It’s always best to arrive while there is plenty of time to guarantee you won’t miss a single note of the performance.

Intermission: Most programs are performed with one 20-minute intermission. Consult the program to learn exactly when the intermission will occur. At times, however, a program will be performed without an intermission. Again, consult the program for details so you can make appropriate provision for your personal comfort.

May I Bring My Children?

Keep in mind that most concerts last about two hours. That is usually too long for most young children (5 and under) to be still and quiet. We encourage patrons to bring young children to the Redlands Symphony’s OrKIDstra Family Concert & Petting Zoo, which is held each Spring. Call the Symphony office (909.587.5565) or consult our Events page for dates.

All patrons, no matter their age, must have a ticket to enter Memorial Chapel and must sit in their assigned seat.

May I Take Pictures or Record the Music?

The use of cameras and any recording devices (including cell phones) is not permitted in Memorial Chapel at any time.

Balcony Access

Due to its nature as an historic building, the balcony of the University of Redlands Memorial Chapel is only accessible by two flights of stairs. We recommend that patrons unable to climb stairs purchase tickets on the main floor. If you require assistance selecting a seat, please contact our box office at 909.587.5565.

Please note that we have a large number of patrons with difficulty accessing stairs, and the Main Floor does sell out in many performances. We encourage you to purchase your tickets as early as possible in order to have the best selection.

Read more about Balcony Seating on our FAQs page.

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