FAQs

Security and Privacy

Is the RSA Web site secure?

Yes, all transactions are secured by SSL encryption. The RSA uses the SSL (Secure Sockets Layer) protocol to encrypt the information entered on your secure order form prior to transmission over the Internet.

SSL is the industry standard for secure server commerce transactions. You can place your order online without fear of interception provided you are using an SSL-compliant browser, such as Google's Chrome or Mozilla's Firefox.

How do you use my personal information?

Your privacy is important to the Redlands Symphony. Read our privacy policy to learn more about the privacy practices of the Redlands Symphony.

Purchasing Tickets

The Memorial Chapel is designed to provide access for patrons with disabilities. If you require seating accessible to wheelchairs, please call Ticket Services at 909.587.5565.

Which credit cards can I use to make a purchase?

The RSA accepts Visa, MasterCard, Discover and American Express.

Can I buy tickets with cash?

You can purchase tickets with cash by visiting Redlands Symphony Office. We are located in downtown Redlands at 210 E. Citrus Ave., and are open Monday-Friday, 9:00 a.m. to 5:00 p.m. Holiday hours vary.

How will I get my tickets?

Mail: Tickets ordered via mail delivery will be sent out the next business day with a nominal shipping and handling fee.

Will-Call: Tickets ordered for Will-Call are available for pickup at the Memorial Chapel on the day of the concert. If you are picking up your tickets on the day/evening of the concert please arrive thirty minutes in advance.

Office Pick-up: The day after the tickets are ordered, you may pick them up at the Symphony Office, located in downtown Redlands at 210 E. Citrus Ave.

What if I can’t make a performance?

All sales are final, but you can choose to donate your tickets for a tax deduction, or we can exchange your tickets if you are a subscriber (see Exchanges below).

Tax-Deductible Ticket Donation

If you cannot attend a performance, please call 909.587.5565 at least 48 hours prior to the performance to donate your tickets.

The total ticket value is tax-deductible to the extent permitted by law.

By donating your tickets, you give another music lover the opportunity to hear a concert that would otherwise be sold out.

You also enable the Orchestra to play to a full house.

Ticket Exchanges

For your convenience, we offer ticket exchanges for most Redlands Symphony concerts. All exchanges are subject to availability.

Please note that ticket exchanges are free for subscribers.

Single-ticket buyers will be charged a $10 exchange fee for each in-person or mailed transaction.

Exchange requests into a higher-priced performance or section will be charged the difference.

The difference for exchange requests into a lower-priced performance or section will not be refunded, but will be considered as a donation.

There are no exchanges into Special Events or concerts presented by other organizations.

Exchange In Person: For the best service, we suggest you come in person to the Symphony Office located in downtown Redlands at 210 E. Citrus Ave.

Exchange By Phone: This service is for subscribers only. To exchange by phone, please call the Symphony Office at 909.587.5565. Please be prepared to mail in your tickets.

Lost Tickets

We are happy to replace lost tickets at no charge. Just call 909.587.5565 and we will have a duplicate set waiting for you at Will-Call when you arrive for your concert.

Rush Tickets

A limited number of Rush Tickets will be sold in person at the Box Office door one hour before each concert. Rush Tickets are available to students with a valid student ID. They are free to University of Redlands students and $5.00 for all other students.

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